When I heard that, I went inside asked to speak with the manager. Before he returned, the cashier brought our takeout order to us. Carlos R. That defies logic! I told him that I worked in restaurants for years and that you always try to satisfy the customer in the case of service failures. I showed him that our takeout order was complete and asked him if he would rather throw the order away than satisfy his customer.
He said if you don't want the food at full price, I'll throw it away. He was happy to throw away the food and two customers. Why not discount the food slightly and keep two customers? He is neither a champion of logic or customer service. I wrote the corporate office the same day. No response. Checked in with host and was told they are just waiting on a table to open and she would call me when ready. After seeing a few groups being sat after my arrival, I asked when I would be sat.
The host had forgotten about me so that was too bad. But we were sat right away after that. Could have used a little more attention from the waiter but all in all the service was good. Food was great! We had to wait another 40 mins to be seated even after we checked in to the reservation. After approaching the hostess, she forgot and she would seat us soon. So inconvenient because it defeats the purpose of making a reservation prior. BWW seemed to have internet issues the day of my visit.
I was told by the greeter that my Open Table reservation was not in the system because they were having internet problems. I was told I would have to wait 30 minutes or try to find an open seat in the bar area.
Luckily, we found an open table in the bar area. I was able to connect to the wifi and there was no internet connection. I was having dinner for about an hour and the internet matter never resolved itself.
Despite the inconveniences of BBW not having my reservation and not having internet, dinner met my expectations. The system was down for the reservation so we still had to wait like 20 min.
Overall the food and service is good. Had a reservation, waited an additional 45 minutes to be seated because the server for our section was late for work. Their point of sales system was down but that was not conveyed until after the server took our beverage orders. Manager would not even come to our table to explain anything.
If you're having technical difficulties that would hinder service that needs to be said immediately. Why couldn't another server take over our table temporarily.
Great place! Intend to go back real soon!!! Loved the wings!!! It was an amazing night, all of my cousins got together and we had a blast. We ate the blazing hot wings and it was too funny. Not all Buffalo Wild Wings have the same deals.
Limited drink selection during power hour. Seating has completely changed. Mostly tables, not enough Booths. Servers attitude displayed lack of initiative to provide adequate service, seemed put out when we asked for things that should have been part of providing basic service and it was clear she did not want to be there. Buffalo wings are messy! We never received any Napkins from out server and finally had to ask a different server to bring us some.
Two trays of wings, four of us and we were all expected to eat off the same two trays?! The server never offered to bring us additional trays! We had to order 3 Large and the last one came 40 minutes after we ordered. Our drink orders were also incorrect!
My experience was poor. We had to wait over an hour for our food. We asked the waitress if our food was even being worked on and she said it was coming right out just to wait another half hour. It was obvious they forgot our order. We sat there watching people who arrived later than us get their food first. Overall quality food, service, ambiance has diminished over the years. Really disappointed with the customer service I received.
Maybe an estimate of what it would be? Love making reservations with opentable! When we got there we were told to wait about an hour for our seat even though I scheduled a reservation. Not only that but we never even ate there, and I wanted to be there for my birthday. B-Dubs is always a good time, though they were pretty swamped and it wasn't super fun that it took us about 25 minutes to pay for our food and were almost late to our movie.
That might not sound like a lot of time, but when you consider how long 25 minutes is after having finished eating and just waiting to leave, it really feels like a while.
Service was great and my reservation was spent on time thank you so much everyone there is great. They seat us right away but the waiter we got was horrible! We had to ask him 3 or 4 times for the same stuff because he would forget.
Never came back to give us refills until we ask the floor manager to help us out. We waited close to an hour just for him to collect our cards. His excuse was that he was in a meeting with his manager but why not have someone cover then. I love open table. I had to wait for only a minute and our table was ready. Friendly staff and good food. The service was okay, but the food did not taste freshly prepared.
Chicken and wings were dry. Buffalo wild Wings always delivers. Great atmosphere and great service! Our waitress was extremely unprofessional and this is the second time at this location that I've had this happen, the first time it was our waiter who was "acting dumb" so I don't know if the workers here have attitude problems or what but both experiences made me not want to come back to this locwtion.
Service was great until our table was lied to. We requested cheese curds and received mozzarella sticks. When we brought it to the attention of the waiter he reminded us that we were wrong and ordered the sticks. We asked if he had the waiter pad paper and he said no. So we placed a side order of cheese curds and he returned to tell us they were all out of the cheese curds. Did we order the wrong thing or were we just fed alternative facts?
Love this place. Reservations with open table was awesome. Our table was ready 15 minuets early. Our waiter was amazing and the staff was extremely accommodating to our requests!
Thank you!! Buffalo Wild Wings - Burbank does offer delivery in partnership with Postmates. Buffalo Wild Wings - Burbank also offers takeout which you can order by calling the restaurant at Buffalo Wild Wings - Burbank is rated 4. Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.
Due to local restrictions, this restaurant may not be accepting reservations at the moment. Skip to Main Content. Sign up Sign in. Los Angeles. Full List of Metros. Overview Photos Menu Reviews. Buffalo Wild Wings - Burbank. Top Tags : Live Sports. Good for Groups. Great for Lunch. At Buffalo Wild Wings, you can always feel comfortable pulling some tables together with your friends and staying as long as you want.
Wing Bundles Bring home traditional or boneless wings and fries. Family Bundle. Traditional Wings. Party Size - Traditional Wings. Party 50 Traditional Wings. Party Size - Boneless Wings. Appetizers Made to be shareable, but you don't have to share. Dirty Dubs Tots. Everything Pretzel Knots.
Beer-Battered Onion Rings. Basket Beer-Battered Onion Rings. Basket Cheddar Cheese Curds. Burgers They're better than your Dad's. All-American Cheeseburger. Cheese Curd Bacon Burger. Southwestern Black Bean Burger.
Sandwiches Perfectly dressed and framed between two beautiful buns. Smoked Brisket Sandwich. Nashville Hot Chicken Sandwich. Southern Chicken Sandwich. Buffalo Ranch Chicken Sandwich. Buffalo Ranch Grilled Chicken. Grilled Chicken Club Sandwich. Southwest Philly Cheesesteak. Wraps It's meat. Brisket Tacos. Buffalo Ranch Chicken Wrap. Buffalo Ranch Crispy Chicken Wrap. Pepper Jack Steak Wrap. Classic Grilled Chicken Wrap. Greens Don't worry, you can put meat in there too.
Lunch Sports bar at lunch? Well done. Kids Raise 'em right with sports and food they actually eat. French Fries. Regular Beer-Battered Onion Rings. Regular Cheddar Cheese Curds. Sauces Let's get saucy. Unless you prefer a dry rub. Sweet BBQ. Lemon Pepper Seasoning. Chipotle BBQ Seasoning.
So we waited way to long instead of taking care of us! After just flying in from Ft. Did not honor our reservation that we made. Manager was super rude and said they dont accept reservations on the weeeknds Ended up waiting an extra hour with 4 hungry kids.
We made a reservation for our group, but when we got to the restaurant we were told that there was an hour wait and our reservation would not be honored. We went to Olive Garden next door. I think when someone has made a reservation in advance, it should be honored no matter how busy the restaurant gets. We were pressed for time after two other restaurants we had reservations with backed out on us. They were able to get us in quickly. Great service and very friendly staff. Your team did a great job.
This was the worst service and management response I have ever had. We were a large group, 13 for a birthday party, and it was 30 min in-between our first person getting their dinner and the last. Half the group had finished eating before some had gotten their food. Management did not care. We asked to see a manager and after 20 min we had to go find one. He said that was the kitchen procedure. The 2nd manager comped one kids meal. We will not be coming back to this location.
Buffalo Wild Wings - Walker also offers takeout which you can order by calling the restaurant at Buffalo Wild Wings - Walker is rated 3. Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.
Due to local restrictions, this restaurant may not be accepting reservations at the moment. Skip to Main Content. Sign up Sign in. Full List of Metros. Overview Photos Menu Reviews. Buffalo Wild Wings - Walker. Top Tags : Bar Seating.
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