Why service catalogue

A service catalog will also help to decrease repeat inquiries. The service catalog can even aid your automation journey because service request workflows can be automated once tickets have been submitted. A quality service catalog will help to decrease IT costs in a number of ways.

In turn, the IT service desk can now tackle more technical issues which would normally be handled by second or third-line support teams, thus leaving these groups to concentrate specifically on their areas of expertise. Reducing this type of random request helps to not only reduce unnecessary costs related to these, but also decreases the risks that come with unauthorized IT use — for instance, software that end users could take to installing themselves.

This knowledge helps to direct decisions related to future services and products while also enabling ITSM professionals to understand what might not be working or adding sufficient value to the organization. A quality service catalog that answers questions and enables self-service and automation will enhance stakeholder engagement and put IT in a better position within the business — improving employee experience along the way.

How has a quality service catalog helped your organization? Please let us know in the comments. InvGate July 31, For instance: Clarity — A service catalog lists all of the products and services that your IT organization has available to end users along with descriptions about each one that explains exactly what an end user can expect. Case Studies Technology and Integration Partners. Resource Center. Blog and Press. SunView Blog News and Events. Ready to try ChangeGear for yourself?

Related posts. Blog Subscribe Get content delivered straight to your inbox. An IT Service Catalog describes each service not only by their characteristics but also by its objectives. This intelligence helps closely align IT services with the business strategy, substantially contributing to the achievement of corporate goals.

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