Reflect on past customer-based successes, celebrate recent employee achievements, and re-energize your team so they can deliver the best possible customer service for the next year to come. Why You Should Celebrate According to CSWeek , Customer Service Week provides a unique opportunity for service and support professionals around the globe to join in a celebration of the important role that customer service plays in every organization.
The five core goals of Customer Service Week are: Boost morale, motivation, and teamwork. Reward frontline reps for the important work they do all year long. Raise company-wide awareness of the importance of customer service. Thank other departments for their support. Remind customers of your commitment to customer satisfaction. Plan the week Build excitement for the week with company offers, competitions, promotions and newsletters — leaving no one unrecognized. Incorporate your customers Make special efforts to thank your customers for their business or asking them to be part of thanking the people who deliver great experiences through a testimonial, email or social media post.
Invite folks from other areas to visit to see customer service in action. Trade places. Invite company leaders to your front-line customer service operations.
Ask them to take a few calls or emails, and spend some time on social media with a skilled service pro by their sides to guide them, of course. Also, ask the leaders to recognize the team for their year-round efforts.
Acknowledging our employees for the hard work they do goes to show how much we truly appreciate them. This is a part of what makes a great company and ARS a great company to work for. Check out our staff page to see all of the amazing employees that we get to work with everyday. Log In Forgot Password? Customer Service Week occurred during the week of October 2nd through October 6th. It is a week designed to give appreciation to those who work in the field!
There are many ways companies are celebrating. Everything from an employee appreciation event, like a lunch or dinner, to fun games that are about team building and comradery. And, of course, there is showing some love and appreciation to your customers. This year I want to take a different approach. While all that—and more—can create good customer service, there is an even bigger answer. We cannot determine if we give good customer service. Only our customers can.
The customer acts as the judge and jury. And, only our customers will determine if we have met or exceeded them. Leadership must create a customer service vision that every employee can relate to.
It must be concise, simple and easy to remember. Every employee must do their part.
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